CrewSteps.
Knowledge base

An internal knowledge base your team can find answers in

The answers your team needs are often in someone's head or buried in an old email. The CrewSteps Knowledge Base gives your organization one place for internal articles, so people can find the right guidance on their own.

A smiling young retail shift lead in a rose hijab reading her phone beside a CrewSteps laptop showing Knowledge Base sections and a phone with step-by-step return instructions.
Illustrative screen with example information.

Write and publish internal articles

Authorized administrators create articles with a title, category, summary and body, keep them as drafts until they're ready, and publish when it's time.

Use and manage your organization's Knowledge Base

CrewSteps "New article" window with a title, section, who can see it, numbered steps, and an option to add it to new cashier onboarding.
Illustrative screen with example information.

Pin what matters most

Pin important articles so the guidance people need most is easy to spot.

One search for internal and product help

The question-mark helper searches your internal articles together with the public CrewSteps Help Center guides, showing each person only the content they're allowed to see.

A CrewSteps Knowledge Base article explaining how to process a return without a receipt, with numbered steps, a tip, related articles, and helpful votes.
Illustrative screen with example information.

Knowledge that supports learning

Pair your Knowledge Base with structured courses and published policies.

Training, Policies & procedures

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Every core feature, one organization-wide price.

One price, every feature

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