Use Messages for conversations. SMS delivery is available only when the service is configured and the recipient has consented for their current phone number.
Before you begin
Choose the right channel and check recipients before sending. Sign in to the organization that assigned your work. Available pages depend on your role and onboarding status.
Step by step
- Open Messages and choose the conversation or available new-message action.
- Select the intended person or group. Review the recipients before entering sensitive information.
- Write your message and choose the available channel for your purpose.
- Send once and check the conversation or delivery result.
- For a broad company update, use Announcements if your role permits publishing.
Common questions and troubleshooting
- A chat message and a text are different delivery channels. A saved conversation does not guarantee SMS delivery.
- Missing recipients may be outside your organization, scope, or allowed audience.
- Undelivered SMS can result from missing consent, an invalid number, an unconfigured service, or a provider error. Ask an administrator to review the delivery status.
Open in CrewSteps Sign-in and appropriate access may be required.
Still stuck?
Ask your administrator about company requirements. For product help, see your support options. Include the page and error message, with personal details removed.