Terms & Conditions

1. Our agreement

CrewSteps is a product of Norka Enterprises Inc, Akron, Ohio (“we,” “us,” or “our”). These Terms & Conditions cover crewsteps.com and the CrewSteps services we make available to you.

By using the website, requesting a trial, or purchasing a CrewSteps service, you agree to these terms. If you act for an organization, you confirm that you have authority to act on its behalf. A written service agreement or accepted order may set additional terms; it controls if it conflicts with these general terms for that service.

2. The CrewSteps service

CrewSteps brings onboarding, training, team communication, and development together. The services available to you are those described in your confirmed plan or written agreement.

The public website includes illustrative product previews and an integration roadmap. Demonstrations are not live employee accounts. Integrations marked planned are not currently available, and no launch date or specific integration capability is guaranteed.

CrewSteps does not provide legal, tax, accounting, or employment-law advice. Your organization remains responsible for its employment decisions, workplace policies, training requirements, and compliance obligations. Consult an appropriately qualified professional when needed.

3. Free trial and activation

CrewSteps offers a 14-day free trial, beginning when you create your organization on the sign-up page. No payment card is required to start your trial.

You choose a paid subscription separately. Creating a trial account or submitting a sales enquiry does not authorize payment or automatic renewal.

4. Employee bands and payment

Core CrewSteps features are included in every organization-wide employee band. Monthly prices in USD are $149 for 1 to 25 active employees, $249 for 26 to 50, $399 for 51 to 100, $699 for 101 to 250, $999 for 251 to 500, and $1,499 for 501 to 1,000. More than 1,000 employees requires a custom Enterprise agreement. The minimum paid subscription also applies when there are no active employees. Annual billing is paid upfront at 15% below twelve monthly payments. Applicable taxes are additional.

Only employee records marked Active count. Administrator and system-user accounts are excluded unless they also have an active employee record. Account administrators receive notice when the current employee limit is reached or exceeded. Onboarding remains available during a 7-day grace period; if the count remains above the limit, a connected paid subscription adjusts to the appropriate higher band, prorated for the remaining billing period. A lower band requires 30 continuous days in that band before applying at the next renewal. Moving to a different band restarts that check. Temporary deactivation does not create an immediate discount. Annual downgrades take effect at annual renewal.

Paid subscriptions renew at the selected interval until canceled through Billing or as agreed with CrewSteps. Cancellation takes effect at the end of the paid period. Refund arrangements are governed by the terms disclosed when you subscribe and any applicable written agreement. A free trial or enquiry alone does not authorize payment. Paid checkout requires separate acceptance of the subscription and these band-adjustment rules. More than 1,000 employees is never purchased automatically as a standard plan. Existing custom written agreements control where their terms differ.

Separate charges are limited to services with meaningful additional costs or specialized implementation, such as SMS/text usage, AI voice/phone minutes, background checks, premium third-party integrations, Enterprise SSO, implementation/data migration, and unusually high AI usage. Any such charges and availability are agreed before activation. The public enquiry form does not collect card information. Payment-provider setup is required before online paid checkout is available.

5. Your account and information

Provide accurate information and use CrewSteps only with appropriate authority. If we activate an account, protect its credentials, limit access to authorized users, and promptly report suspected unauthorized access.

Your organization is responsible for the employee information and content it supplies, for giving required notices, and for obtaining permissions or establishing another lawful basis before sharing personal information. Submit only information needed for the service. Do not include passwords, payment-card details, tax identifiers, health records, or confidential employee files in an enquiry.

6. Acceptable use

Do not use CrewSteps to upload unlawful content or malware, impersonate others, access information without permission, harass anyone, violate intellectual-property rights, or disrupt the service. Do not probe, bypass, or interfere with access controls or use the service in a way that violates applicable law.

7. Content and intellectual property

CrewSteps branding, platform materials, designs, and underlying software belong to Norka Enterprises Inc or its licensors. You may use the service and provided materials for your authorized business purposes under your applicable agreement; access does not transfer ownership of our platform or grant a right to resell our underlying materials.

You retain your rights in content you provide. You authorize us to use that content as needed to deliver the service you request, subject to our Privacy Policy and applicable agreements. You are responsible for having the necessary rights and permissions for that content.

8. Integrations and third-party services

Hosting, communication tools, and other external services may support CrewSteps. External services have their own terms and privacy policies, and their availability and decisions are outside our control.

Listing Google Workspace, Microsoft 365, or another service on the integration roadmap does not mean that a connection is live or that its provider endorses CrewSteps. Any available connection must be separately authorized as required. Third-party subscriptions and charges are not included in your CrewSteps subscription unless your agreement expressly says otherwise.

9. Availability and records

We aim to provide a useful service, but do not guarantee uninterrupted access, error-free operation, or a particular business, training, or employee-development result. Maintenance and external service issues may affect availability.

Keep your own copies of important materials. Any account export, retention, and post-cancellation access arrangements will be described in the applicable service agreement. The website’s enquiry form is not a document-storage or employee-records service.

10. Disclaimers and liability

To the extent permitted by law, services are provided on an “as is” and “as available” basis. Our total liability for a claim relating to a service is limited to the amount you paid us for that service. We are not liable for indirect, incidental, consequential, or punitive losses, or losses caused by independent third parties or inaccurate information you provide.

Nothing in these terms excludes or limits liability, statutory protections, or other rights that cannot lawfully be excluded or limited.

11. Ending service

You may stop using the website at any time. For an activated or paid service, contact us and follow the cancellation terms in your subscription agreement. Stopping use does not by itself cancel a subscription or remove an existing payment obligation.

We may restrict or suspend access to address unlawful activity, a violation of these terms, or a security threat. Personal information is handled as described in our Privacy Policy and applicable agreements.

12. Governing law and disputes

Ohio law governs these terms, without regard to conflict-of-law rules. Before starting formal proceedings, both parties agree to attempt informal resolution by contacting us. Unresolved disputes are to be brought in state or federal courts in Summit County, Ohio, subject to applicable law and any rights that cannot be waived.

13. Changes and contact

We may revise these terms as CrewSteps changes. The effective date identifies this version. We will post updated terms here and provide any additional notice required by law or your service agreement.

Our Privacy Policy explains how we handle information. For questions about these terms, billing, or service, contact Norka Enterprises Inc, Akron, Ohio, at info@crewsteps.com or (877) 720-5580.