Open Billing, review the account notice and outstanding invoices, and update the payment method or use the available payment action. Access changes depend on confirmed payment and the account’s current status.
Before you begin
Check the outstanding balance and restore access through Billing. You need the relevant administrator permission. Available controls depend on your role and organization settings.
Step by step
- Open Settings → Billing and read the dates and reason shown in the account notice.
- Check the payment method’s details and ask your bank about a decline or required verification if necessary.
- Update the card or complete the available payment action for the outstanding invoice.
- Wait for the payment result, then refresh Billing and confirm the invoice and account status.
- If payment succeeded but access is still restricted, contact CrewSteps support with the invoice reference and error message, without sharing full card details.
Common questions and troubleshooting
- A failed payment can eventually restrict administrator access to Billing before employee access ends. Use the dates in your account notice.
- Do not create another organization to bypass a billing restriction; it will not restore the existing records.
- Cancellation and retention deadlines are shown in account notices. Contact support before the deadline if you need help resolving an issue.
Open in CrewSteps Sign-in and appropriate access may be required.
Still stuck?
Ask your administrator about company requirements. For product help, see your support options. Include the page and error message, with personal details removed.